PERFORMANCE TICKET INFORMATION

(Please read carefully)

Ticket Information

• $5 Service Charge already included in ticket price / 13% HST not included.

• We do not issue physical or digital tickets. Your name will be placed on our guest list after purchase—please bring valid ID that matches the order name. Name at the door only.
  

• If your party purchased tickets in multiple transactions or under different names and would like to be seated together, please contact us as soon as possible.
  

Doors & Seating

• Doors open at 10 PM. The earliest your party can be seated is 10 PM; arriving earlier may require waiting until your table is ready.
  

• Seating for Front Rows and Centre Rows sections is assigned by our system based on date and time of purchase, not arrival time.
• Single ticket purchasers for Centre Rows are typically assigned tall chair seating along the west wall. Please contact us in advance if you are unable to sit on a tall chair.

• General Admission seating is first-come, first-served upon arrival. Please note that choosing a table or booth larger than your party size may require sharing seats with other guests.
  

• Large groups: Seating together cannot be guaranteed. One guest may arrive early to hold purchased seats.

Presale & Door Sales

• Presale tickets are available until 6:30 PM on the day of the performance. We recommend booking early to guarantee access.

• Door tickets, if available, are $5 more than General Admission presale tickets.
  
  Refund Policy

• All sales are final. No refunds or exchanges, except in the event of a cancelled performance.
  
  

Music Etiquette

• As a dedicated live music venue, we kindly ask that conversation be kept to a minimum during performances. Socializing is encouraged during intermissions to ensure an enjoyable listening experience for all guests.

Thank you for your cooperation and understanding.