PERFORMANCE TICKET INFORMATION

(Please read carefully)

Ticket Information

• All prices include processing fees.

• We do not issue physical or digital tickets. Your name will be placed on our guest list after purchase—please bring valid ID that matches the order name. Name at the door only.
  

• If your party purchased tickets in multiple transactions or under different names and would like to be seated together, please contact us as soon as possible.
  
  

Doors & Seating

• Doors open at 7:30 PM. The earliest your party can be seated is 7:30 PM; arriving earlier may require waiting until your table is ready.
  

• Seating for Front Row and Centre Rows sections is assigned by our system based on date and time of purchase, not arrival time.
• Single ticket purchasers for Centre Rows are typically assigned tall chair seating along the west wall. Please contact us in advance if you are unable to sit on a tall chair.
  
  

• General Admission seating is first-come, first-served upon arrival. Please note that choosing a table or booth larger than your party size may require sharing seats with other guests.
  

• Large groups: Seating together cannot be guaranteed. One guest may arrive early to hold purchased seats.

Presale & Door Sales

• Presale tickets are available until 7:00 PM on the day of the performance. We recommend booking early to guarantee access.

• Door tickets, if available, are $5 more than General Admission presale tickets.
  
  

Reserved Seating Guarantee

• Your ticket guarantees that we will hold your reserved table for the entire first set (8:00–9:00 PM).
  

• If your party has not arrived and we have not been contacted by phone or email by the end of the first set, your specific seats may be released to incoming patrons, though your entry is still guaranteed unless we have reached full capacity.
  
  

Refund Policy

• All sales are final. No refunds or exchanges, except in the event of a cancelled performance.
  
  

Music Etiquette

• As a dedicated live music venue, we kindly ask that conversation be kept to a minimum during performances. Socializing is encouraged during intermissions to ensure an enjoyable listening experience for all guests.

Thank you for your cooperation and understanding.